[PDF] WELCOME TO THE CITY OF RICHMOND A Guide for Newcomers

1 WELCOME TO THE CITY OF RICHMOND A Guide for Newcomers Prepared by the City of Richmond January 20122 Design, layout an...

WELCOME TO THE CITY OF RICHMOND

A Guide for Newcomers

Prepared by the City of Richmond

January 2012

Design, layout and production provided by the City of Richmond Production Centre, Richmond City Hall.

Greetings From The Mayor:

On behalf of City Council and the residents of Richmond, I would like to welcome all newcomers to Richmond and to thank all contributors to the City of Richmond Newcomers Guide. This Newcomers Guide is an essential and valuable source of information for new immigrants, visitors and Richmond residents. It provides useful information about our local community, programs available for seniors and children, city services and the services of our partners. Richmond has experienced robust growth in recent years. This continued growth is carefully calculated so that we enhance our livability and preserve our high standard of living to benefit future generations. We will focus on the future to ensure that we continue to thrive, while at the same time, provide high levels of service upon which our residents rely every day. The City of Richmond Newcomers Guide was initiated by the Richmond Intercultural Advisory Committee. I hope that you will find it to be a useful tool which helps you live and thrive in Richmond. My best wishes to all users of, and contributors to, the City of Richmond Newcomers Guide.

Malcolm D. Brodie Mayor

Richmond’s Intercultural Vision is: “for Richmond to be the most welcoming, inclusive and harmonious community in Canada.”

City of Richmond - A Guide for Newcomers

iii

Disclaimer The information contained in this guide is for general information purposes only. While the City of Richmond believes the content to be current and correct at the time of production, it makes no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or other information contained in the guide for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will the City of Richmond be liable for any loss or damage including without limitation, indirect or consequential loss or damage arising out of, or in connection with, the use of this guide. This guide provides links to websites that are not under the control of the City of Richmond. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

City of Richmond - A Guide for Newcomers

Richmond Intercultural Advisory Committee

The City of Richmond Newcomers Guide was coordinated and created through the vision of the Richmond Intercultural Advisory Committee. The purpose of this Committee is to enhance intercultural harmony and strengthen intercultural cooperation in Richmond. This is done by advising City Council on relevant issues and working to make sure City services are open and accessible to all Richmond residents.

Acknowledgements

The City of Richmond, under guidance of a subgroup of the Richmond Intercultural Advisory Committee (RIAC) comprising Lawrence Lim (Chair), Nick Chopra, Mohinder Grewal and Jocelyn Wong, have produced this guide. The Chair of this subgroup wishes to particularly thank Alan Hill, Cultural Diversity Coordinator for the City of Richmond, for his hard work in pulling this document together. The City gratefully acknowledges the sponsorship of Western Union for the printing and translation of the English and Tagalog versions of this guide.

City of Richmond - A Guide for Newcomers

Contents

Greetings From The Mayor:................................................................................................................... iii Richmond Intercultural Advisory Committee...........................................................................................v Acknowledgements ................................................................................................................................v Introduction............................................................................................................................................. 3 Welcome to the City of Richmond.......................................................................................................... 4 Richmond Facts and Map...................................................................................................................... 5 Richmond History and People................................................................................................................ 6 Richmond Neighbourhoods.................................................................................................................... 7 Community Safety Services .................................................................................................................. 8 Healthcare............................................................................................................................................ 10 Child Care............................................................................................................................................ 12 Housing in Richmond........................................................................................................................... 13 Transportation...................................................................................................................................... 14 Finding Work in Richmond .................................................................................................................. 16 Banking and Finance in Richmond....................................................................................................... 17 City of Richmond Parks, Recreation and Cultural Services ................................................................ 18 Schools and Education......................................................................................................................... 22 Richmond Public Library...................................................................................................................... 24 Community Services and Support........................................................................................................ 25 Essential City Services ........................................................................................................................ 28 Streets, Parks and Greenways............................................................................................................. 30 City Government and Public Involvement............................................................................................ 31 Richmond Favourites........................................................................................................................... 33 The Future of Richmond....................................................................................................................... 35 Telephone Reference Guide................................................................................................................. 37 Key Word Index.................................................................................................................................... 40

City of Richmond - A Guide for Newcomers

Introduction

Welcome to the City of Richmond. This guide will help you learn more about your new community and the services available to you and your family.

A Checklist for New Immigrants

During the first few weeks of your arrival in Richmond, it’s important to: • Find a place to live • Set up your banking and finance • Find work • Understand the transportation systems • Know about schools • Find childcare • Sign up for healthcare • Know how to get emergency help • Discover Richmond-based support organizations NOTE: If this guide does not provide you with the information you require, additional newcomer information is available in the Government of British Columbia’s (Provincial Government) Newcomers’ Guide to Resources and Services. Visit www.welcomebc.ca for English, French, Chinese, Punjabi and Korean versions. For more information on multiculturalism and immigration in BC, call 604-660-2203, or visit www.welcomebc.ca.

City of Richmond - A Guide for Newcomers

Welcome to the City of Richmond

The City of Richmond’s vision is to be the most appealing, livable and well-managed community in Canada. Richmond is one of the most multicultural communities in Canada and many newcomers have made it their home. The cultural diversity and unique geography of Richmond makes it a great place to live, work and play! A dynamic intercultural community, Richmond is growing into a highly livable, cosmopolitan city, with many restaurants, shopping centres and recreational and entertainment facilities. A priority for the City of Richmond is to preserve our fishing and farming heritage as well as protect our rich natural environment, where you can explore beautiful trails, historic sites, attractive gardens and much more. Richmond is also expanding economically with close to 13,000 businesses based in the city. Richmond’s special combination of economic strength and celebrated livability has attracted tens of thousands of newcomers from around the globe. Richmond is a sea port and major distribution centre with a unique mixture of industries including agricultural, high tech, electronics and retail. The Vancouver International Airport is also located in Richmond and is Western Canada’s major “Pacific Gateway”.

City of Richmond - A Guide for Newcomers

Richmond Facts and Map

Richmond is a unique island city comprised of 17 islands nestled at the mouth of the Fraser River. With the coastal mountain range as a backdrop, our city is surrounded by beauty. Close to other Metro Vancouver areas, Richmond is only 30 minutes south of downtown Vancouver, 20 minutes from Burnaby, 40 minutes from the North Shore and 30 minutes from the United States border. Richmond has over 90 parks covering 1,400 acres, with over 80 kilometres of designated recreational trails. All four seasons bring a change in weather, but Richmond residents enjoy a temperate West Coast climate. Unlike other parts of Canada, the West Coast gets little or no snow most winters. Because of Richmond’s distance from the mountains, our average rainfall (1,112.6 mm or 43.8 in.) is 30 per cent less than Vancouver’s.

Size:

129.6 square kilometres (49.8 sq. miles).

Population:

Over 193,255 culturally diverse residents (in 2009). 1

West Vancouver

North Vancouver District North Vancouver City

Georgia Strait

Coquitlam

Burrard Inlet

Port Moody

Vancouver

Burnaby

99 Vancouver International Airport

Gulf of Georgia

Maple Ridge

Port Coquitlam

U.E.L.

Pitt Meadows

er w nst e i Nm t es W

Richmond

1 Surrey Langley

Delta

Boundary Bay

Point Roberts USA

City of Richmond - A Guide for Newcomers

Canada / USA Border

White Rock

To Seattle

Richmond History and People

Richmond has always been an intercultural city, with immigrants currently making up over 60 per cent of the city’s population. The number of Richmond residents who are Chinese-Canadian has climbed 30 per cent in the last 15 years due to emigration from Hong Kong, Taiwan and Mainland China. Today, Richmond has a population with links to every continent. First Nations trade and settlement has been part of Richmond’s rich history for thousands of years. European, Japanese, South Asian and Chinese settlers arrived dating back to the 1860s. Agriculture, boat building, fishing and fish canneries were the main industries at that time. Richmond was declared a municipality in 1879 and a city in 1990.

City of Richmond - A Guide for Newcomers

Richmond Neighbourhoods

Richmond is made up of 15 diverse and unique community neighbourhoods. 1. Sea Island 2. Thompson 3. Seafair 4. Steveston 5. Blundell 6. Broadmoor 7. Gilmore 8. Shellmont

9. Fraser Lands 10. City Centre 11a. West Cambie 11b. East Cambie 12. Bridgeport 13. East Richmond 14. Hamilton 15. South Arm Islands

Knight St Bridge

Oak St Arthur Laing Bridge Bridge

ell Isla

Mitch

Vancouver International Airport

WEST CAMBIE

CITY CENTRE

11b

11a

Dinsmore Bridge

Cambie Rd

EAST CAMBIE

EAST RICHMOND

Highway 91

No. 8 Rd

No. 2 Rd Bridge

Shell Rd

SEA ISLAND

No. 7 Rd

Bridgeport Rd

Moray Channel Bridge

No. 5 Rd

r ve Ri

6 8

No. 6 Rd

Williams Rd

9 FRASER LANDS

SHELLMONT

7 GILMORE

Steveston Hwy

STEVESTON

BROADMOOR

HAMILTON

Shell Rd

BLUNDELL

Gilbert Rd

No. 1 Rd

Francis Rd

Railway Ave

SEAFAIR

Highway 99

Blundell Rd

No. 4 Rd

No. 3 Rd

No. 2 Rd

Granville Ave

Garden City Rd

Westminster Hwy

THOMPSON

Boundary Rd

BRIDGEPORT

Airport Connector Bridge

George Massey Tunnel

SOUTH ARM ISLANDS

City of Richmond - A Guide for Newcomers

Community Safety Services Emergency Services

In an emergency, dial 9-1-1 on your telephone. Use this number when you require the assistance of police, fire or ambulance. It is the quickest way to get help. Calling this number is free of charge. When you call 9-1-1, be prepared to give the following information: • Your address and phone number • As much information about the emergency as possible If you do not speak English, let the operator know which language you speak and you will be connected to an interpreter. It may take a few minutes before an interpreter speaks with you, so do not hang up. Emergency assistance will soon arrive at the emergency scene. To contact the police or fire services in non-emergency situations, call: Richmond RCMP (Police): 604-278-1212 Richmond Fire-Rescue: 604-278-5131 For other urgent matters such as serious water and sewer problems, road obstructions, traffic signal malfunctions, downed trees, icy roads or other problems of this nature, call the City of Richmond 24 hour Emergency Line at 604-270-8721.

Police

Richmond RCMP The Richmond Royal Canadian Mounted Police (RCMP) officers are trained to keep the peace and serve the public. The RCMP enforce laws, arrest people who break the law and help people solve a variety of community concerns. Their main station is at 11141 No. 5 Road.

Richmond RCMP officers come from many different cultures and backgrounds. As well, the RCMP regularly hires and trains new officers who speak different languages and understand the cultures of Richmond’s diverse population. Richmond Community Police Stations Richmond’s two local police stations handle nonemergency complaints and address community concerns. The stations are operated by citizen volunteers and RCMP members. They offer a variety of services and information on subjects such as home security, auto crime, identity theft, road safety, and some Insurance Corporation of British Columbia (ICBC) programs. They form partnerships with residents, businesses, associations and local government in creating a safe and enjoyable community. Steveston Community Police Station 4371 Moncton Street 604-713-2323 Monday – Saturday: 8:30a.m. - 4:30 p.m. Closed Holidays Services are offered within the area from Richmond’s South Dyke to Blundell Road and from the East Dyke to Gilbert Road. South Arm Community Police Station 8880 Williams Road 604-713-2300 Monday – Friday: 9:00 a.m. - 5:00 p.m. Closed Holidays Services are offered within the area from Gilbert Road to east of No. 7 Road and from Blundell Road south to Dyke Road.

City of Richmond - A Guide for Newcomers

Block Watch Block Watch is a free, community-based, crime prevention program administered by the Richmond RCMP and funded by the City of Richmond. Participants watch out for their neighbours’ property and report suspicious activities to the police. Block Watch is a great way to get to know your neighbours and help make your community safer. For more information, email [emailprotected] or call 604-207-4790. Citizens’ Crime Watch Richmond Citizens’ Crime Watch patrol is a community-based program that involves residents patrolling their community and assisting the police in detecting and preventing crime. Richmond Citizens’ Crime Watch volunteers patrol in their own vehicles, with a partner, acting as an additional resource for the police. Program participants have no direct contact with offenders. A two-way radio is supplied for each vehicle being used for patrol purposes. Any suspicious criminal activity is reported to a base station, which in turn reports to the police. Patrol members stand by until police are on the scene. They do NOT take an active role in any law enforcement. For more information, email [emailprotected] or call 604-264-3588.

City of Richmond - A Guide for Newcomers

Fire-Rescue Services

Richmond Fire-Rescue provides emergency response, fire prevention and public education services. Richmond Fire-Rescue responds to the following types of calls: • Fires • Fire alarms • Medical emergencies • Motor vehicle accidents • Hazardous materials • Public service calls When Fire-Rescue services are called for help, response time is expected to be three (3) to five (5) minutes. Richmond Fire-Rescue also provides backup services to the Vancouver International Airport. There are seven fire halls in Richmond that employ over 200 fire personnel. The fire halls are always open. Home safety information is available at all fire halls. Emergency: 9-1-1 Non-emergency: 604-278-5131

Emergency Programs

City of Richmond The Emergency Programs section provides services to ensure the protection of life, public infrastructure, private property and the environment in the event of an emergency or disaster situation. This section works closely with Richmond’s protective service agencies and other departments to develop plans and programs which outline the City’s preparedness, response and recovery measures. For more information, email [emailprotected] or call 604-233-3333.

Healthcare

Paying for Health Services

All health services in the province are under the guidance of the Government of British Columbia. You will have to pay for basic health services unless you apply for, and receive, the Medical Services Plan (MSP). MSP is only for British Columbia residents who are Canadian citizens, landed immigrants or government-assisted refugees. Post-secondary international students with study permits and people with work permits for six months or longer can also get MSP. MSP pays for most health costs such as doctors, most medical tests and treatments. Some health costs are not covered by MSP, for example, dentists and physiotherapists. To register or find out more, call 604‑683-7151 or visit www.hibc.gov.bc.ca.

Finding a Family Doctor

It is important for you to have a family doctor who knows you and looks after your ongoing health needs. The College of Physicians and Surgeons of British Columbia is the licensing and regulatory body for all physicians and surgeons in the province. To locate a family physician in your area who is accepting new patients, go to www.cpsbc.ca.

Health Services in Richmond

The provincial Ministry of Health Services works with health authorities around the province to provide quality health care and services. The ministry also provides easy access to non-emergency health information by phone (dial 8-1-1) or on their website www.healthlinkbc.ca.

Translation and Interpreter Services For people who have difficulty understanding English, Vancouver Coastal Health provides face-to-face and telephone interpreting (spoken language). Interpreting services are available 24 hours a day, seven days a week, in over 180 languages. Interpreters must be booked by your health care provider. If you need an interpreter, speak to a Vancouver Coastal Health staff member and ask him or her to call 604-675-4099 or toll-free at 1-877-BCTALKS for spoken languages; or 604-736-7012 (TTY: 604-736-7099) for sign language. Vancouver Coastal Health translates many of their pamphlets into different languages, including Chinese, simplified Chinese, Japanese, Korean, Vietnamese and Punjabi. Please ask your health care provider for more information. You can also find translated materials online at www.vch.eduhealth.ca. Richmond Hospital Richmond Hospital, located at 7000 Westminster Highway (southeast corner of Westminster Highway and Gilbert Road), is designed to serve the local community. High quality service is provided by professional staff. The hospital has 175 beds for patients who need to stay overnight and also offers a variety of clinics throughout the day. If you have a medical emergency, call 9-1-1 for ambulance service or visit the hospital’s emergency department. The emergency department is always open. For more information on Richmond Hospital, call 604-278-9711 or visit the Vancouver Coastal Health website at www.vch.ca.

Vancouver Coastal Health The health authority serving Richmond is Vancouver Coastal Health. Vancouver Coastal Health manages a wide variety of facilities, programs and services, including Richmond Hospital, Richmond Public Health, Continuing Health Services, Health Protection and Mental Health and Addictions. For more information, call 604-244-5537 or visit www.vch.ca.

City of Richmond - A Guide for Newcomers

Richmond Public Health Richmond Public Health, located at 8100 Granville Avenue, is a team of public health service providers who work in partnership with the community. The goal of public health is to protect, promote and improve the health of Richmond residents through a number of services and programs. The team includes a medical health officer, public health nurses, audiologists, speech and language pathologists, psychologists, social workers, health inspectors, licensing officers, nutritionists, occupational therapists, physiotherapists, support staff and volunteers from the community. Services are provided to people in their homes, preschools, daycares, schools, group homes, clinics, community centres, community settings, businesses, recreational facilities as well as in the hospital and in clinics. For more information, call 604-233-3150.

Mental Health and Addictions Mental health and addiction services offer a range of programs and services that focus on health promotion, prevention, assessment, treatment and crisis intervention. Services are provided in the hospital as well as in the community at outpatient clinics, residential facilities, schools and in people’s homes. Programs and services work collaboratively with community agencies and partners to support the wellbeing of people and families at all ages and stages, from early childhood to later life. For more information, call 604-244-5488. For more information on health and wellness in Richmond, visit www.richmond.ca/discover/health.

Continuing Health Services Home and community care services provides care and support to the adult and older adult population. The program is made up of a team of professionals who provide home and long-term health care to people in the community. They support people with injuries, chronic diseases or disabilities. The goal of this program is to allow people to stay in their homes as long as possible through case management, home care nursing and rehabilitation, home support services and adult day care programs. The team also supports people who can no longer live on their own and need 24 hour residential care. Home and community care also offers a variety of specialized services for the unique needs of their clients. These include the Cancer Care Clinic, Geriatric Assessment Program, Geriatric Transition Nurse Program, Health Services for Community Living (HSCL), Choice in Supported and Independent Living (CSIL) and Acquired Brain Injury (ABI). For more information about the above, please call 604-278-3361. Health Protection Health Protection provides services to ensure Richmond residents and visitors remain healthy and safe. If you have questions or comments about topics such as food inspections, drinking water quality, indoor air quality, noise, or licensing of child care or residential care, call 604-233-3147.

City of Richmond - A Guide for Newcomers

Child Care

Child care (also called “daycare”) is a service where children are cared for while their parents are working or attending school. Child care can be provided in a caregiver’s home, a family child care or a group centre (including infant/toddler, preschool, kindercare and outof-school care).

Searching for Child Care

A good place to get information on how to find quality child care is the Richmond Child Care Resource and Referral Centre, a program of Volunteer Richmond Information Services. Trained staff provide options assisting parents to choose the best child care setting based on their child’s needs. Forms, information and directions on how to apply for a government child care subsidy are also available.

Licensed Child Care (Licensed by

the Province of British Columbia) If a child care is licensed, it must meet health and safety standards. Daycares and preschools are licensed by the Richmond Health Department and inspected by licensing officers. For more information on how to find child care in Richmond, visit www.volunteerrichmond.ca or contact Richmond Public Health at 604-233-3150.

Additional resources for child care information are on the Government of British Columbia’s Ministry of Children and Family Development website at www.mcf.gov.bc.ca/childcare/index. For government child care subsidy information, go to www.mcf.gov.bc.ca/childcare/subsidy_promo or call the Ministry of Children and Family Development toll free at 1-888-338-6622.

Visit the Child Care Resource and Referral Centre website at www.ccrr.bc.ca. It is important to seek information about the different child care services available and choose one that works well for your family. To speak directly to a child care information and referral consultant, call 604-279-7020 or email [emailprotected].

Registered License-Not-Required Family Child Care (Registered by Richmond

Child Care Resource and Referral Centre) This type of care is offered in a family home which must meet health and safety standards as required by the Provincial Government. In order to be registered with the Richmond Child Care Resource and Referral Centre, each home receives initial health and safety assessments and are monitored by Richmond Child Care Resource and Referral Centre outreach staff.

For more information or available openings, call 604‑279-7020 or email [emailprotected].

City of Richmond - A Guide for Newcomers

Housing in Richmond

Introduction to Richmond Housing

Richmond is comprised of diverse neighbourhoods with a variety of housing options that include singlefamily homes, town homes, condominiums, coach houses, apartments and suites. One can choose to live in a suburban neighbourhood, or in the City Centre, which has experienced a rapid development of high-rise condominiums and apartments near transit, amenities and services.

Places to Stay

In Richmond, there are many hotels as well as bed and breakfasts to choose from if you are visiting or until you find a permanent home. To find a location that best suits your needs, refer to the local Yellow Pages online at www.yellowpages.ca, the accommodation section on the Tourism Richmond website at www.tourismrichmond.com or review the list of accommodations on the City of Richmond website at www.richmond.ca/discover/guide/accommodation.

Rental Housing

Information about rental accommodations can be found online, in the classified ads of local Richmond newspapers, on bulletin boards in stores and at local community centres. The rules and laws for landlords and renters living in British Columbia can be found in the Government of British Columbia’s Residential Tenancy Act. For information, contact the British Columbia Residential Tenancy Office at 604-660-1020, or visit www.rto.gov.bc.ca. If you are renting and have issues as a tenant, contact the Tenant’s Resource and Advisory Centre at 604‑255‑0546 or visit www.tenants.bc.ca for general information.

Affordable Housing

A sufficient supply of safe, affordable and accessible housing supports individuals and families with diverse incomes, ages and abilities to live and participate in the community of their choice. The City of Richmond has an online rental housing directory that can be accessed at www.richmond.ca/discover/housing/assisted/purpose. A copy of the brochure, “Housing and Care: Directory of Assisted Housing Facilities in Richmond” is available at the Richmond City Hall information counter.

City of Richmond - A Guide for Newcomers

Assisted housing offers affordable accommodation for eligible senior citizens, disabled persons, families and individuals. Applicants are assessed on a basis of financial need. Assisted housing is available in a variety of housing forms, including cooperative housing, apartments and town houses.

Subsidized Housing

People with low to moderate income can apply for subsidized housing through the Government of British Columbia or Metro Vancouver Housing Corporation. Applications can be made through BC Housing at 604‑433-2218, at www.bchousing.org, or Metro Vancouver Housing Corporation at 604-432-6300 or at www.metrovancouver.org. Subsidized housing includes public housing, non-profit housing and housing cooperatives. Seniors and families with low to moderate income may also be eligible for rent supplements through BC Housing. Information about these programs and eligibility requirements can be found at www.bchousing.org/Initiatives/Providing/RAP for rental assistance for families or www.bchousing.org/Initiatives/Providing/SAFER for shelter aid for elderly renters.

Finding a home to buy

When considering the purchase of a house, town house or condominium, refer to real estate newspapers that list homes for sale. Walk or drive around the neighbourhood you are considering and look for “For Sale” signs. Almost all houses are sold through a real estate agent. A real estate agent will also help you find a home. For more information, contact the Real Estate Board of Greater Vancouver through their website at www.realtylink.org or visit www.mls.ca for current real estate listings.

Property Taxes

Each home and land owner in Richmond pays property taxes to the City of Richmond. The money received by the City is used to provide many of the city services mentioned in this guide, as well as many other services. Property tax is based on how much a property is worth according to the Government of British Columbia.

Water and Utility Rates

Home owners in Richmond are issued an annual utility bill. This bill covers services for water supply, sewage collection and treatment, drainage, diking, solid waste, recycling and environmental programs. For different ways to pay your property taxes and water and utility bills, visit www.richmond.ca/services/property/property or call 604-276-4145.

Transportation Cycling

Cycling is a healthy mode of transport. Richmond’s flat landscape is perfect for cycling and the city has a large network of both on-street bike routes and off-street trails and greenways. For information on cycling as well as trail maps, visit www.richmond.ca/cycling.

Cycling Rules and Regulations: • Helmets: It is against the law to ride a bicycle on the street without wearing a helmet. You should always wear a helmet for added safety. • Sidewalks: Cyclists are not permitted to ride on sidewalks unless otherwise posted on a sign. Cyclists must ride with the direction of traffic, obey all rules of the road and are subject to the provincial Motor Vehicle Act. • Crosswalks: Cyclists are not permitted to ride in crosswalks unless signage or pavement markings indicate otherwise. • Hand signals: Cyclists must signal all turns as well as their intention to stop or slow down. • Ride on the right: Cyclists must ride as near as practicable to the right of the roadway. However, you may wish to occupy a full lane when you are traveling at the same speed as other traffic to make yourself visible to motorists. • Single file: Cyclists are prohibited from riding sideby-side on the roadway. • Lights: If cycling between 30 minutes after sunset and 30 minutes before sunrise, your bike must be equipped with a front light, a red rear light and a red rear reflector. • Bicycle bell: Cyclists must have their bike fitted with an audible warning device, such as a bell.

City of Richmond - A Guide for Newcomers

Walking & Cycling Trails

A series of perimeter dikes and over 80 kilometers of trails and interconnecting routes showcase many interesting sites in Richmond. Walk, run or cycle along any trail and take in the city’s scenic beauty. For local walking trail information, visit www.richmond.ca/ parksrec/ptc/trails/exploring. Trail Rules: • Cycle, walk or jog in a predictable manner. • Keep to the right of the path. • Form a single line when meeting others in a congested area. • Respect the environment and adjacent properties. • Dogs must be on leash at all times on trails and in parks unless otherwise specified. Dogs are NOT allowed off-leash on the trail system unless it is a designated off-leash trail. Owners must “stoop and scoop” to clean up after their dog(s) at all times and safely dispose of all garbage.

If you are interested in having one of our programs visit a facility near you, contact your local settlement agency or community centre about TravelSmart for New Immigrants. Interested groups or individuals can contact the Access Transit Office at 604-453-4500. Canada Line: The Canada Line rapid transit service links Richmond City Centre with Vancouver and the Vancouver International Airport. This transit service, which opened in August 2009, is fully integrated with the existing transit services in the Lower Mainland. For more information, visit www.translink.ca. Planning Your Trip: To plan a trip, call TransLink at 604-953-3333 and provide the operator with the address of your starting point, the address of your destination and the time you would like to arrive. The operator will provide route details, required transfers and an estimated arrival time. This service is also available online at www.translink.ca.

Public Transit (Metro Vancouver)

TransLink is the public transit system of Metro Vancouver that includes Sky Train, Sea Bus, West Coast Express commuter train and all publicly run bus services (operated by Coast Mountain Bus). Many buses and bus stops are wheelchair accessible. For information about schedules and routes, call 604-953-3333 or visit www.translink.ca. TransLink is proud to offer TravelSmart for New Immigrants, a program that assists newcomers in Metro Vancouver by providing better access to information for using the public transportation system through presentations, bus training and public transportation field trips. Presentations include information about the transit system ranging from fares to safety and security, while field trips give participants real-world experience using the system. Groups can also request a ‘not-inservice’ bus to come to their location for training to become familiar with bus features and etiquette. City of Richmond - A Guide for Newcomers

Driving (Government of British Columbia)

A valid British Columbia Driver’s License is required for all drivers. The Insurance Corporation of British Columbia (ICBC) issues drivers’ licenses, auto insurance to BC motorists and is responsible for vehicle registration and licensing. For more information on general driving inquiries and the surrounding legal issues, call ICBC at 604-661-2800 or visit www.icbc.com.

Transportation for people with disabilities

Wheelchair accessible transportation is available through HandyDART, which is a shared-ride public transit service using specially equipped vehicles for those with disabilities unable to use public transit without assistance. For general information about HandyDART or to register for their services, call 604-279-7090.

If wheelchair accessibility is a requirement and you are not registered with HandyDART, some taxicab companies offer accessible transportation. To learn more, call Richmond Taxi at 604-272-1111, Kimber Cabs at 604-448-8888 or Garden City Cabs at 604-233-1111.

BC Ferries (Government of British Columbia)

Richmond is located approximately 20 minutes from the Tsawwassen Ferry Terminal, connecting the mainland to Vancouver Island and the Gulf Islands. For information on ferries, routes, fees and schedules, visit the BC Ferries website www.bcferries.ca or call 1-888-223-3779.

Finding Work in Richmond Getting a Social Insurance Number

To work in Richmond or anywhere in Canada, you must have a Government of Canada (Federal Government) Social Insurance Number (SIN). To apply, you will need to visit your local Service Canada Centre or call 1‑800‑206-7218. In Richmond, the Service Canada Centre is located at 5611 Cooney Road. Service Canada Centre staff will be able to help you plan your search for work and give tips on finding the best job opportunities. They will also tell you more about what financial and other benefits you may be able to receive while you look for work.

Resources to help you search for work

Many immigrant support agencies in Richmond can help with your search for work, particularly if English is your second language. (See the “Community Services and Support” section in this guide.) These agencies will also tell you about the many websites where job vacancies are advertised. For general advice on finding work in British Columbia, look at the section “Finding a Job” in the Government of British Columbia’s Newcomers’ Guide to Resources and Services at www.welcomebc.ca or visit www.jobbank.gc.ca for listings of current employment opportunities.

City of Richmond - A Guide for Newcomers

Below are some useful Richmond contacts to help you get started: Skills Connect aims to help skilled immigrants move quickly into jobs that match their experience and background. They provide specialized assistance to immigrants by helping them prepare for and obtain employment in every sector of the BC economy including transportation, construction, manufacturing, tourism and healthcare. The Skills Connect Richmond office is located at #110-6651 Elmbridge Way. For more information, call 604-575-3800 or visit www.skillsconnect.ca. Richmond Employment Resource Centre (RERC) can help you look for a job if you are unemployed or underemployed (working less than 20 hours a week), and are legally able to work in Canada. The RERC provides access to job postingsand resources. Case managers are also available to help. The centre provides the use of computers, telephones, fax machines, photocopier and reference books. The Richmond Employment Resource Centre is located at #290-3631 No. 3 Road. For more information, call 604-244-9262 or visit www.bgccs.bc.ca. BC Ministry of Social Development – Employment and Income Assistance is a Government of British Columbia ministry that provides income assistance to those in need. They also help people move from income assistance to employment and give information about child care subsidies. The Richmond office is located at #100-5760 Minoru Boulevard. For more information, call 604-660-9284 or visit www.gov.bc.ca/hsd.

Discrimination in the workplace

There are laws in Canada to prevent discrimination in the workplace. If you feel you are not given a job because of race, religion, gender, age, sexual orientation or because of a disability, it may be because you are being discriminated against. Consider getting help and advice from the BC Human Rights Coalition at 604-689-8474 or 1-888-214-1090.

Banking and Finance in Richmond Opening a bank account

One of the first things you may want to do when you come to Richmond is open a bank account. Before you do this, you should read the Government of British Columbia’s Newcomers’ Guide to Resources and Services found at www.welcomebc.ca – particularly the chapter on Money and Banking. The BC Newcomers’ Guide to Resources and Services details the types of bank accounts available and gives advice on using cheques, credit cards and debit cards. It also explains how to use bank machines, automated teller machines (ATMs) and how to do banking by telephone and internet. You can open a bank account at a bank, credit union or trust company. Before you choose, find out what type of bank accounts they have and what fees they charge for their services. Check your phone directory for a list of banks and financial institutions in Richmond. Many non-profit groups in Richmond, particularly immigrant support organizations, run advice sessions on finances and taxation. For more details and contact information, see the “Community Services and Support” section in this guide.

Paying Taxes

Municipal, Provincial, and Federal Governments in Canada collect taxes in order to provide for programs and services including roads, parks, community centres, medical care, schools and universities. Taxes you may have to pay include: • Property Tax – an annual tax charged by the City to owners of real estate property. Property tax is based on the assessed value of the property (including the building and land). • Consumer Tax – taxes that are charged on the purchase of goods and services at the point of sale. PST is charged by the Province and GST is charged by the Federal Government • Income Tax – personal income tax assessed on worldwide income of Canadian residents. For more information on City of Richmond (Municipal) taxes, visit the City website at www.richmond.ca/cityhall/finance/about or call 604-276-4000.

City of Richmond - A Guide for Newcomers

For more information on the Province of BC (Provincial Government) taxes, visit their website at www2.gov.bc.ca. For more information on Government of Canada (Federal Government) taxes, contact the Canada Revenue Agency, the official Government of Canada agency that collects taxes, through their website at www.cra-arc.gc.ca.

City of Richmond Parks, Recreation and Cultural Services

Parks, Recreation and Cultural Services manages the City’s parks, recreation and cultural facilities. Richmond residents are encouraged to participate in fun, affordable and healthy activities. Parks, Recreation and Cultural Services aims to help you get involved and settled into your new community by providing services and programs that will meet the needs and interests of you and your family. To contact Richmond Parks, Recreation and Cultural Services call: • Parks: 604-244-1208 • Recreation and Cultural Services: 604-276-4300

Richmond’s Parks System

Richmond is well-known for its high quality parks. The City’s park system has over 90 parks that total approximately 1,400 acres. A searchable database of all City of Richmond parks is available at www.richmond.ca/parksrec/ptc/parks/about.

City of Richmond - A Guide for Newcomers

Golf Courses – West Richmond Pitch and Putt

Golf is a fun recreational activity for the whole family. Located in Hugh Boyd Community Park, this Cityowned and operated nine hole course opens early April and closes late fall. The West Richmond Pitch and Putt is located at 9751 Pendleton Road. Call 604-204-7888 for more information. There are also a variety of private golf courses in Richmond. For information, refer to your telephone book.

Dog Off-Leash Areas

Richmond’s safe, off-leash parks for dog owners and their dogs are: • McDonald Beach Park • Dyke Trail – south foot of No. 3 Road • Cambie Field – old Cambie School field on Brown Road end, north of Cambie Road • Shell Road and Horseshoe Slough Trails • City-owned vacant lot in the Hamilton area • Steveston Park – beside the fenced baseball diamond Owners must “stoop and scoop” and clean up after their dogs at all times.

Community Centres, Recreation and Cultural Facilities

The City of Richmond and its partners manage many major community centres and facilities. These facilities are safe places where the community can go to play, exercise, learn, celebrate and express themselves, their culture and their heritage. Recreation and Cultural facilities are great places to relax, meet friends and new people. Many are open seven days a week, from morning to night. Many activities are offered, including skating, dance, sports, music, education, art classes, exercise classes, cooking classes and more. Costs vary by activity and some classes are free. View the Richmond Parks, Recreation and Culture Guide online at www.richmond.ca/guide or visit each facility for more information.

Consider volunteering at your local community centre. Community centres always need people who speak different languages and have insight into different cultures to help meet the needs of everybody that lives in our community. Volunteers help facilities provide the best services possible. Sign up to be a volunteer at www.richmond.ca/parksrec/about/volunteer.

Locations of City Community Centres, Heritage and Cultural Facilities in Richmond Britannia Heritage Shipyard 5180 Westwater Drive 604-718-8050 Cambie Community Centre 12800 Cambie Road 604-233-8399 Lang Centre (City Centre) #140-8279 Saba Road 604-233-8910 Richmond Arts Centre 7700 Minoru Gate 604-247-8300

City of Richmond - A Guide for Newcomers

Richmond Art Gallery 7700 Minoru Gate 604-247-8300 Richmond Museum 7700 Minoru Gate 604-247-8300 Hamilton Community Centre 5140 Smith Drive 604-718-8055 Minoru Sports Pavilion 7191 Granville Avenue 604-238-8004 Minoru Aquatic Centre 7560 Minoru Gate 604-238-8020 Minoru Arenas 7551 Minoru Gate 604-238-8465 Minoru Place Activity Centre 7660 Minoru Gate 604-238-8450 Richmond Ice Centre 14140 Triangle Road 604-448-5366 Richmond Nature Park 11851 Westminster Hwy 604-718-6188 Sea Island Community Centre 7140 Miller Road 604-238-8000 South Arm Community Centre 8880 Williams Road 604-718-8060 Steveston Community Centre 4111 Moncton Street 604-238-8080 Thompson Community Centre 5151 Granville Avenue 604-238-8422 Watermania 14300 Entertainment Blvd 604-448-5353 West Richmond Community Centre 9180 No. 1 Road 604-238-8400

Registering for Recreation and Culture Activities

Information on recreation and cultural programs is provided in a free City of Richmond Parks, Recreation and Culture Guide. The guide is updated and printed seasonally, and is available online at www.richmond.ca/guide, at all community facilities, and at Safeway and Save-On-Foods grocery stores. You can register for programs three ways: • Online at www.richmond.ca/register • By calling the Registration Call Centre at 604‑276‑4300 • In person at recreation and cultural facilities An Easy Guide to Registration can be found on the City of Richmond website at www.richmond.ca/ parksrec/about/access/intercultural. The Easy Guide is a brief introduction to Richmond’s facilities and what services and programs are offered. It also explains how to register for community programs. It is currently available in English, Chinese, Korean, Spanish and Tagalog. To receive a free copy of this guide, call the Registration Call Centre at 604-276-4300.

Assistance with Paying for Recreation and Culture Activities Recreation Access Card The Recreation Access Card entitles residents of Richmond, who live with a permanent disability that seriously impairs their daily living, a 50% discount for drop-in activities at City recreation facilities (some restrictions apply). In addition, if assistance is required to participate, an aide is admitted at no charge. To find out if you qualify, you will need to fill out an application form. Application forms can be found at: • Richmond City Hall • Minoru Aquatic Centre or Watermania • Minoru Arenas or Richmond Ice Centre • Any community centre in Richmond • Online at www.richmond.ca/parksrec/about/access/ card Recreation Fee Subsidy Program The City of Richmond’s Parks and Recreation and Community Services Departments provide a Recreation Fee Subsidy Program to Richmond families who are in financial need. Recreation fee subsidy enhances access to recreation and is available for admissions and program registration in Richmond’s community centres, cultural centres, aquatic centres and arenas. City of Richmond - A Guide for Newcomers

Proof of income is required to determine eligibility for the program. To apply for the Recreation Fee Subsidy program call 604-247-4909.

Diversity Services

Diversity Services is a City division that works to reduce barriers that residents may face in accessing programs and services offered in the City’s parks, recreation and cultural facilities. Diversity Services works with community groups to support and develop opportunities and multicultural programs for cultural groups, persons with disabilities and those in financial need. Call Diversity Services at 604-276-4390 or 604‑276-4391.

Youth Services

Richmond’s Youth Services section aims to meet the recreational, social and cultural needs of youth and to foster healthy youth development. This is achieved by building relationships that are grounded in mentoring, role modeling and engagement, while creating meaningful experiences and working with other agencies and services to support youth. A wide variety of programs and services for youth are offered at each community centre throughout Richmond. Please visit www.richmond.ca/guide for details about events and drop-in programs and to register for scheduled programs.

There are many other organizations providing programs and services for youth in Richmond. For more information, contact the Youth Services Coordinator at 604-276-4110. For youth in crisis, contact the BC Helpline for Children at 310-1234.

Adult 55+ Programs Minoru Place Activity Centre The City offers a wide variety of programs and services for adults 55+. Programs are offered at most community centers, as well as Minoru Place Activity Centre, located at 7660 Minoru Gate. All programs and information can be found online in the Parks, Recreation and Culture Guide at www.richmond.ca/guide. For more general information and advice for issues important to seniors, refer to the Government of British Columbia’s website at www.gov.bc.ca/seniors or call the BC Seniors toll free advice line at 1-800-465-4911.

Cultural Activities and Special Events

To find out what activities are happening each month throughout Richmond, consult the City Calendar of Events at www.richmond.ca/events.

The City and our community partners host youth events and entertainment all year long. Contact your local community centre’s Youth Development Coordinators for information or how to get involved. Contacts Youth Services Coordinator........................604-276-4110 Roving Leaders...............604-340-2953 or 604-516-9538 Youth Development Coordinators and Youth Development Leaders Cambie Community Centre........................604-233-8379 City Centre (Lang Centre)..........................604-718-8008 Hamilton Community Centre......................604-718-8055 Sea Island Community Centre....................604-718-8000 South Arm Community Centre...................604-718-8071 Steveston Community Centre.....................604-238-8019 Thompson Community Centre....................604-238-8432 West Richmond Community Centre...........604-238-8416

City of Richmond - A Guide for Newcomers

Schools and Education Public Schools in Richmond

Richmond’s public schools play an important role by helping all children feel at home in Canadian society. Public schools help children make friends from all backgrounds and cultures. The Richmond Board of Education (School District #38) is funded by the Government of British Columbia. There are public schools in most Richmond neighbourhoods. Elementary schools range from Kindergarten to Grade 7, while secondary schools range from Grades 8 to12. If you have school-aged children, you will need to register them for school.

All children are fully integrated into a regular classroom, regardless of their ESL ability. English learning support is provided by an ESL teaching specialist, in conjunction with regular classroom teacher support. The amount of ESL support given to students depends upon their ESL level, which is determined at the initial assessment. A newcomer student with no English generally requires five years of ESL support. The length of time in ESL support reduces as the student’s English improves. This type of support is very effective. Although Richmond has a high ratio of ESL students, the Richmond School District has the highest graduation rate in the province of BC.

Registering for school

To register your children for school or find information on adult education and other Richmond school related information, visit the Richmond School District website at www.sd38.bc.ca or call 604-668-6000.

Settlement Workers In School (SWIS)

The Richmond School District employs 16 settlement workers that together speak 16 different languages. The SWIS team helps newcomer students and their families’ access community resources and helps them adapt to the local public school system. Contact your child’s school for more information or call the SWIS office at 604‑668-6596. The Richmond School District also has a team of cultural interpreters that are employed in the public school system to assist longer term residents with homeschool communication/interpretation needs. Contact the cultural interpreters by calling the SWIS office at 604‑668-6596.

English as a Second Language (ESL) for School Aged Children

All families new to Richmond, who speak a language other than English at home, should go to their public neighbourhood school to register their children and make an appointment for them to receive an ESL assessment at the School District office. During the assessment, families will receive information about the school system and have an opportunity to discuss any issues pertaining to their child’s education.

Independent Schools

If you are interested in placing your child in an independent school system, either for private schooling or home schooling, visit the Ministry of BC Education website at www.bced.gov.bc.ca/independentschools. You will find online tools to search for the school that best suits your needs. A good source of information on independent schools is the Federation of Independent Schools Associations (FISA). They are located at 150 Robson Street, Vancouver. For more information call 604-684-6023, email [emailprotected] or visit www.fisabc.ca.

Universities and Colleges

The City of Richmond is home to two post-secondary institutions—Kwantlen Polytechnic University and the British Columbia Institute of Technology (BCIT) Aerospace Technology campus. Kwantlen Polytechnic University 8771 Lansdowne Road 604-599-2578 www.kwantlen.ca BCIT Aerospace Technology Campus 3800 Cessna Drive 604-419-3777 www.bcit.ca

City of Richmond - A Guide for Newcomers

In neighbouring cities, other post-secondary educational institutions include: University of British Columbia (UBC) 604-822-2211 www.ubc.ca Simon Fraser University (SFU) 778-782-3111 www.sfu.ca British Columbia Institute of Technology (BCIT) 604-434-5734 www.bcit.ca Capilano University 604-989-1911 www.capilanou.ca Douglas College 604-527-5478 www.douglas.bc.ca Langara College 604-323-5511 www.langara.bc.ca Vancouver Community College 604-871-7000 www.vcc.bc.ca Note of Caution: There are many privately-run colleges that may not provide properly accredited and recognized qualifications. Always ask private colleges and education providers if they are accredited.

Richmond Continuing Education

There are a wide variety of courses for school-aged and adult learners that are offered throughout the year. Join thousands of students who improve their academic studies, careers or general knowledge and understanding. There are also Chinese, Mandarin, youth and children’s programs. Hundreds of adults complete their BC secondary education and earn career-focused diplomas or certificates. For more information, call 604‑668-6123 or visit www.richmondcontinuinged.com. English Language Services for Adults (ELSA) The ELSA program provides basic to high intermediate level English training for adult newcomers to Canada. ELSA is a government-funded program by the Ministry of Jobs, Tourism and Innovation, and Citizen and Immigration Canada (CIC). It is free to eligible participants. You must be a newcomer to Canada, 17 years old or older and have been approved for permanent residency in Canada. ELSA levels go from literacy (pre-beginner) to level 5 (high intermediate). For more information about the ELSA program, call 778-297-7090. ESL Classes for Adults There are fee-paying courses at the beginner and intermediate levels for permanent residents of Canada or Canadian citizens. Courses are available during the daytime and evening. For more information, call 604‑668-6123 or visit www.richmondcontinuinged.com.

Adult Education

Many adults attend classes to further their education. The Ministry of Education in British Columbia offers Adult Basic Education. Adults can further their education by taking classes in high schools or postsecondary schools. This is often done to obtain a high school diploma. To find out how to acquire a diploma, visit www.aved. gov.bc.ca/abe and click on the link for “An Articulation Handbook.” To speak with someone in this department, call their Victoria office at 250-356-9733. To continue your education, contact a post-secondary institution (listed above) and ask them about their continuing education programs.

City of Richmond - A Guide for Newcomers

Richmond Public Library

Richmond Public Library welcomes newcomers and has a wide range of free programs and collections for people of all ages at four library branches. You can borrow books in eleven languages, use computers and the internet for free, get homework and research help from librarians, borrow English as a Second Language (ESL) material, attend programs for children, teens and adults, or just relax in comfortable reading lounges. There is a large selection of magazines and newspapers. As well, each library branch has a variety of music CDs and movies for borrowing. For online library information, visit www.yourlibrary.ca. The library offers many educational programs. A popular program is the daily family story time for children. Children and their parents or caregivers listen to songs, stories and rhymes while enjoying the company of other families. The library offers a free summer reading club for children of all ages that encourages children to read for pleasure. There are also free programs for teenagers. The Kids’ Place area in the Brighouse (Main) library is a great place for children to play and learn.

How to get a Library Card

Newcomers can also enjoy the weekly new immigrant orientation seminars in English with Mandarin interpretation. These free programs for adults offer practical information on a wide range of topics, such as how to apply for Canadian citizenship, Canadian culture and etiquette, an introduction to the British Columbia education system, how to buy a house, and more.

Library Locations and Hours Brighouse (Main) Branch 100-7700 Minoru Gate 604-231-6422

Business Hours: 9:00 a.m. - 9:30 p.m. Monday-Friday 10:00 a.m. - 5:00 p.m. Saturday, Sunday Ironwood Branch Unit 8200 - 11688 Steveston Highway 604-231-6468 Business Hours: 9:00 a.m. - 9:00 p.m. Monday-Friday 10:00 a.m. - 5:00 p.m. Saturday, Sunday Steveston Branch 4111 Moncton Street 604-274-2012

Library cards are free for everyone, regardless of where you live. To get a free library card, visit any of the four Richmond Public Library branches and bring a piece of identification with your current address, or fill out an online form at www.yourlibrary.ca and bring your identification to a library branch.

Business Hours: 10:00 a.m. - 9:00 p.m. Monday-Friday 10:00 a.m. - 5:00 p.m. Saturday, Sunday

Computers and Media

Business Hours: 10:00 a.m. - 9:00 p.m. Monday-Friday 10:00 a.m. - 5:00 p.m. Saturday, Sunday

All four branches have computers that can be used for email, to prepare a resume or to access the internet. The library also offers computer courses. There is free access to computers and the internet for everyone.

Information in Other Languages

Richmond Public Library provides services to a diverse and predominantly immigrant population. The library’s Multilingual Services Department has designed specific programs and services for new immigrants, and has a library catalogue to help people find books in Chinese. The library also offers Chinese reading clubs, health related programs, and philosophers’ cafes in Russian.

Cambie Branch Unit 150 - 11590 Cambie Road 604-273-2223

Hamilton Community Centre (5140 Smith Drive) has a Saturday Library Service from 10:00 a.m. - 4:00 p.m. offered in the community centre. There is also a library information computer kiosk available when the centre is open.

City of Richmond - A Guide for Newcomers

Community Services and Support

Introduction to “Not for Profit” Groups There are many “Not for Profit” or “Non-Profit” agencies that work in Richmond on behalf of the community. These are legally regulated, nongovernment groups run for and by the community to help you. Most of the services they run are free.

Community Resources for Newcomers Richmond has many non-profit organizations that provide comprehensive and general support for newcomers that can point you towards more specific help.

Community Airport Newcomers Network (CANN) facilitates the pre-settlement of immigrants arriving in Canada at the Vancouver International Airport by offering individualized reception, orientation, information and referrals. Services are provided in over 20 languages. The CANN kiosk is located in the immigration landing room of the international arrivals area. Regular operating hours are from 8:00 a.m. to 8:00p.m. seven days a week, except statutory holidays. For more information, call 604-270-0077. Richmond Multicultural Community Services (RMCS), located at 210-7000 Minoru Boulevard, helps newcomers settle in Richmond. RMCS provides extensive programs and services for settlement and integration, singularly aimed at creating harmony in diversity. For more information, call 604-279-7160 or visit www.rmcs.bc.ca. SUCCESS provides many services in BC and promotes the well being of all Canadians and immigrants. Services include settlement, English as a second language training, employment, family and youth counseling, business and economic development, health care, social housing and community and volunteer development. The Richmond service centre is located at #220-7000 Minoru Boulevard. For more information, call 604-279-7180 or visit www.successbc.ca. Immigrant Services Society of British Columbia provides a variety of services to Lower Mainland immigrant and refugee communities and works with over 23,000 clients per year. The Richmond ELSA and Career Centre is located at 150-8400 Alexandra Road. For more information, call 604-233-7077 or visit www.issbc.org.

City of Richmond - A Guide for Newcomers

Are you First Nations? Richmond has a thriving First Nations community. If you are First Nations and new to Richmond, contact the Pathways Aboriginal Centre, part of the Richmond Youth Services Agency, to find out about services, support, and cultural and artistic opportunities for all ages. Richmond Youth Services Agency also runs an in-school program that works with First Nations children and youth in the Richmond school system. For more information, call 604-271-7600 or email [emailprotected]. CHIMO 展望社會服務中心 provides residents and newcomers with valuable support for living in Canada. Service areas include employment, housing, schooling, identification documents, medical service plan, employment insurance and government benefits for children, seniors and persons with a disability. CHIMO will also assist with applications related to citizenship, family re-unification, sponsorship and landed immigrant status. Legal guidance and assistance is available by appointment. Free tax clinics and appointments with lawyers are available to low-income individuals. Accompaniment service to government offices and legal appointments are provided upon request. CHIMO also provides crisis prevention and support through educational workshops, a crisis line, counselling, support groups and Nova Transition House, which offers safe, supportive temporary shelter for women and their children escaping violence at home. For free and confidential service, call 604-279-7077 or 604-247-1175, email [emailprotected], or visit www.chimocrisis.com. The CHIMO office is located at 120-7000 Minoru Boulevard. Services are offered in 14 languages, including English, Mandarin, Cantonese and Punjabi. Richmond Caring Place is located at 7000 Minoru Boulevard and provides offices to many non-profit organizations such as Volunteer Richmond Information Services, as well as other social service and community groups. For a list of the agencies working out of Caring Place, drop in or visit www.richmondcaringplace.ca. For more information, call 604-279-7000.

Richmond Animal Protection Society (RAPS) rescues, cares and finds adoptive homes for abandoned animals. The Richmond Animal Protection Society is located at 12071 No. 5 Road. To report stray animals, animal cruelty, or to adopt an animal, call 604-275-2036 or visit www.rapsociety.com. QMUNITY describes itself as BC’s Queer Resource Centre, providing information, services, support and programs for members of the Lesbian, Gay, Bisexual and Transgendered community and their allies. You can reach QMUNITY online at www.qmunity.ca, in person at 1170 Bute Street, Vancouver or by phone 604-684-5307.

Volunteer Richmond Information Services

Finding information about volunteer opportunities and/or community information can be frustrating, especially when you don’t know where to start. Volunteer Richmond Information Services (VRIS) is the volunteer centre and community information centre for Richmond. VRIS maintains a database of community volunteer opportunities and manages the comprehensive Richmond Community Services and Low Income Resource Directories which contain detailed information to help connect you with the services you need. For information about community resources and volunteering, visit VRIS at 190-7000 Minoru Boulevard (Caring Place). Volunteer Richmond Information Services is also the home of Richmond’s Childcare Resource and Referral Centre. For more details on this service, see the Child Care section of this guide. Volunteer Richmond Information Services offers the following resources: The Richmond Community Services Directory contains detailed information on a wide variety of services available to Richmond residents: counselling, health, housing, employment, education, recreation, sports, youth services, culture and more. This is a comprehensive directory of Richmond services and can be found by clicking on “Info Richmond!” at www.volunteerrichmond.ca. The Richmond Low Income Resource Directory contains information on services and opportunities in Richmond for those with low income. This directory can be found at www.yourlibrary.ca/lird.

Senior Community Support Services of Volunteer Richmond Information Services offers programs to connect seniors to services that help to increase and maintain their independence. Programs available include: seniors information and referral, seniors information line, shopping, senior peer counselling and caregivers education and support. For more information, visit www.volunteerrichmond.ca and look under Programs. Richmond Christmas Fund, a program of Volunteer Richmond, annually distributes grocery vouchers to low income Richmond residents so that every family has the opportunity to sit down to a joyful holiday celebration. Children 15 years and younger receive gifts, ensuring that no child returns to school in January without a wonderful story to tell. For more information, visit www.volunteerrichmond.ca and look under Programs. To learn more about volunteerism, community information or the support services that Volunteer Richmond Information Services provides, call 604‑279‑7020, email [emailprotected] or visit www.volunteerrichmond.ca.

Richmond Children First

Richmond Children First is a community initiative working with people and organizations to make Richmond a child friendly community where all children thrive. As a parent, you are the most important person in your child’s life and are the true experts on children. But raising a child is a big job to do alone. You need to know how you can help your children grow and develop so they are ready for school and life. You also need to know when to ask questions and where to go for help. Richmond Children First believes that children are the responsibility of the whole community. There are many people in Richmond who have experience and can help if you need it. Richmond Children First offers the following resources: Growing Together: A Guide to Help Your Child Grow and Learn (Birth to Five Years) Richmond Children First has written a free booklet to provide you with practical information on how best to support, encourage and help your child grow. The booklet is available in English and Chinese. You can order a copy of Growing Together by calling 604‑241‑4035 or emailing [emailprotected].

City of Richmond - A Guide for Newcomers

In Richmond, people who work in programs for children and families speak many different languages. Whether you need information about health, child care, play, family support or safety, there is probably someone who speaks your language or someone who can translate for you. The many programs available in Richmond are listed in Growing Together: A Guide to Help Your Child Grow and Learn (Birth to 5 Years). Richmond Parent Map There are many programs for parents with young children in Richmond. A group of Richmond mothers have created a map – whether you are a new parent, or new to Richmond – to help you find places to play, places to meet other families, and to connect you to information and support. This Parent Map is available in English, Chinese, Spanish, Arabic, Punjabi and Farsi. You can order a free copy by calling 604-241-4035 or emailing [emailprotected]. For more information, please call 604-241-4035, email [emailprotected] or visit www.richmondchildrenfirst.ca. The City of Richmond website also has a complete listing of social and community services available throughout the city, including contact numbers for most organizations. To access this list, visit www.richmond.ca/discover/ organizations/social. People with Disabilities Are you somebody with a disability or looking for information on behalf of someone who is? The Richmond Centre for Disability (RCD) is a non-profit society that has been set up to empower people with disabilities to fully participate in all aspects of life. It does this by providing information, resources, support and by increasing community awareness. The RCD is also responsible for issuing parking placards for people with disabilities. The RCD is located at 100-5671 No. 3 Road. For more information, call 604-232-2404, email [emailprotected] or visit www.rcdrichmond.org. The RCD, in partnership with the City of Richmond, also runs a project called Access Richmond. This project provides information on accessible restaurants, hotels, transportation services and other tourist attractions. The website for the Access Richmond project is www.accessrichmond.ca. City of Richmond - A Guide for Newcomers

Abuse and Violence Child Abuse and Neglect Canadian law protects children if they are facing abuse and neglect. Anyone who has reason to believe a child has been, or is likely being abused or neglected, has a legal duty to report it to the Government of British Columbia Ministry of Children and Family Development. Helpline for Children If you think a child needs help, call the Helpline for Children. Dial 310-1234, 24 hours a day. No area code is needed. The Helpline for Children is available for anyone to call who is concerned about the safety and well-being of a child. Kids Help Phone Kids Help Phone provides immediate support, information and advice to children. The service is completely anonymous and confidential. No matter what the problem or concern is, counselors are available to help, 24 hours a day, 365 days a year. If a child needs someone to talk to, they can call toll free at 1-800-668-6868. Abuse in the family If you are suffering abuse, you are entitled to the full protection of the law. If you are a permanent resident in Canada, you will not be deported if you leave an abusive husband or wife. If you need help, call the Victim’s Information Line, VictimLINK, toll free at 1-800-563-0808. If you or anybody in your family is suffering from family violence, Vancouver and Lower Mainland Multicultural Family Support Services can provide support and counseling services in 24 different languages. For more information, call 604-436-1025 or visit www.vlmfss.ca. Elder Abuse If you are a senior citizen over age 65, and the victim of abuse, you can get help and information about support services from the BC Coalition to Eliminate the Abuse of Seniors. For more information, call 604-437-1940 or toll free 1-866-437-1940. Richmond Addiction Services If you are struggling with substance use or misuse or are having difficulty with gambling or another addictive behaviour, Richmond Addiction Services offers support and counselling. Services are offered in English, Chinese and Punjabi. For more information, call 604‑270-9220 or visit www.richmondaddictions.ca.

Essential City Services Garbage and Recycling

Recycling reduces the amount of waste going to landfills so we can have a cleaner environment. The active involvement of residents is important for keeping garbage and waste to a minimum. Blue Box Recycling Blue Box recycling services are provided to all singlefamily homes, multi-family homes (such as apartments or condos) and some town home developments. Recyclable material such as newspapers, paper products, plastic containers and metal tins are placed in these blue boxes, which are collected the same day as garbage.

Green Can Program The City of Richmond provides food scraps and yard trimming collection services to single-family homes in Richmond. This includes items such as fruit and vegetable scraps, coffee grounds, table scraps, meat and bones, pizza delivery boxes and paper towels as well as yard trimmings. At this time, the City is unable to provide food scraps collection service to businesses or multi-units residences such as apartments, condominiums, or town houses. Please visit www.richmond.ca/services/recycling/foodyard/greencan for more information.

There is no charge for new or replacement blue box containers. They are available for pick up at City Hall and at the City Recycling Depot. Note: recyclable materials such as newsprint, office paper and cardboard are now banned from going into the garbage. For more information on recycling, visit www.richmond.ca/services/recycling/services/bluebox. Garbage and Recycling Collection The City of Richmond provides weekly garbage collection service for all single-family homes and some town home developments. Garbage pick up in Richmond is limited to two containers (cans or bags) per week for each household. A $2.00 tag is required for each additional container or equivalent. • All garbage, recycling, and yard and garden trimmings must be placed at curb side, within three feet of the curb, before 7:30 a.m. on collection day. • Loose garbage must be securely packed in plastic bags. • Residents are responsible for cleaning up any loose materials that have been scattered over the ground by animals, wind or vandalism. To find out about garbage and recycling collection schedules, how to pay for extra cans of waste, or for any garbage or recycling inquiries, call 604-276-4010 or visit www.richmond.ca/recycle. The City also operates a Recycling Depot at 5555 Lynas Lane, which is open Wednesday to Sunday 9:00 a.m. to 6:15 p.m. Garbage that is too big to fit into a regular garbage can, or that will damage the garbage truck, must be taken to the Vancouver Landfill at 5400–72 Street in Delta.

Please Don’t Litter To reduce litter and damage by animals, place all waste in garbage or recycling cans and abide by the following guidelines: • Keep trash containers securely covered at home and at work as animals are attracted to food waste. • Clean up litter around your home or business. • Leave parks and recreation areas clean for others to enjoy. • Lead by example. Use only designated containers for depositing litter.

Hazardous Waste

Hazardous products have harmful side effects to the environment and community when they are not correctly disposed. When dumped in sewers or green spaces, these products can kill or injure livestock, wildlife and plant life. Many common household and automotive products must be recycled or disposed of through special depots.

City of Richmond - A Guide for Newcomers

The following materials are hazardous products and must NOT be placed in the garbage: • Paint, paint aerosol containers, oil, gasoline, antifreeze, pesticides • Car batteries, household batteries, cell phones • Propane tanks, tires, solvents, drywall • Hypodermic needles, prescription drugs • Compact fluorescent light bulbs, fluorescent tubes For information on where to dispose of hazardous waste products, visit www.richmond.ca/services/recycling/hhp.

Home Renovations

If you are planning to make some changes to your home or yard, first consult the City of Richmond “Guide for the Homeowner” for general information regarding regulations and permits. The guide is available from City Hall or online at www.richmond.ca/busdev/ building/homeguide.

General Licences

There are many activities in Richmond where a licence may be required. Below are examples of licences you may need: • Business licence • Daycare licence • Dog licence • Hunting and fishing licence • Liquor licence • Marriage licence For information on how to obtain these licences, consult www.richmond.ca/services/permits. For driver’s licences, refer to the “Transportation” section in this guide.

Land Use and Building

The use of land and building construction is regulated by the City’s ‘Official Community Plan’ (OCP), area plans, zoning bylaws and building bylaws. Information on land and zoning is available on the City website at www.richmond.ca/services/planning/ landuse/zoning or by calling the Zoning Enquiry Line at 604‑276-4017. Information on building permits and inspections is available on the City website at www.richmond.ca/ services/permits or by calling the Building Permit Line at 604-276-4285 or Building Inspection Inquires at 604‑276-4118.

City of Richmond - A Guide for Newcomers

Streets, Parks and Greenways

Our streets, parks and greenways are all maintained by the City of Richmond Public Works Department, which is responsible for all the ‘hidden’ services that Richmond citizens rely on. The Public Works Department provides and maintains the City’s roads, sidewalks, street lights, signage and lane markings, as well as other key services, including street cleaning and maintenance of City buildings.

Construction

The City’s website has a link that includes a map of Richmond with up-to-date information about city initiated construction sites. Visit www.richmond. ca/services/rdws/projects/projects to find out about scheduled construction activity, including road, water, sewer and drainage construction.

Pay Parking

Pay parking ensures there are enough on-street parking spaces available in Richmond’s City Centre. Short-term, on-street pay parking rates are a maximum of $2.50 an hour (.50 cents per 12 minutes) between 8:00 a.m. and 9:00 p.m. daily in the downtown core. Payments for on-street pay parking can be made by coin or by using AutoPay, a cellular-based payment system. A variety of permit parking restrictions apply. Motorists are advised to check street signage when parking to verify pay and/ or permit parking requirements for that area. Pay parking, parking tickets, and towing permits are among the responsibilities of the City of Richmond Community Bylaws Department. Bylaw officers are uniformed patrollers on city streets, making sure various rules and regulations are followed for the overall benefit of the community, which increases public safety. For more information on pay parking in Richmond, visit www.richmond.ca/services/ttp/parktow/paypark.

Monthly Parking

Monthly parking is available for off-street parking in three City pay parking lots, including two at Minoru Park (one at the Lawn Bowling Green and the other at the Gateway Theatre), and Brighouse Park. Revenue from pay parking helps to offset rising City costs and moderate tax increases. Monthly parking permits can be obtained from City Hall.

Parking Tickets

Street Sweeping

The City of Richmond Roads Department is responsible for sweeping City streets. This annual event is beneficial to the overall cleanliness of the City. During scheduled sweeping times, please do not park your vehicle on the street. Signs will be posted to let you know when street sweeping is to occur. For more information, call 604-244-1262 or visit www.richmond.ca/services/rdws/ maintenance/sweeping.

If you receive a City of Richmond parking ticket, it can be paid online with Visa or MasterCard at www.richmond.ca/ safety/parking/tickets/payment, by calling 604-276-4280, in person at Richmond City Hall or by mail (Richmond City Hall, 6911 No. 3 Road, Richmond, BC V6Y 2C1).

Private Parking

Some private businesses also charge parking fees (e.g.,at Vancouver International Airport). The rates charged and arrangements for payment will differ from those operated by the City of Richmond.

City of Richmond - A Guide for Newcomers

City Government and Public Involvement City Government

The main tasks of running the City are carried out at City Hall, located at 6911 No. 3 Road. City Hall is where the Mayor’s office is located, where City Council meets, and where the main offices for many City departments are located. City Council consists of the Mayor and eight Councillors who are elected by Richmond residents once every three years. The functions of City Council are to establish policies to run the City, adopt bylaws for matters delegated to local government and to levy taxes for these purposes. Some of the main activities of the City of Richmond include setting a long term vision for the City, passing bylaws to regulate business and building development, collecting property and other taxes, approving spending for City services and special activities (such as the arts and community centres) and coordinating major planning and development projects to achieve the City vision. Anyone can attend Council or committee meetings, or view them on local cable TV. Council meetings are held every second and fourth Monday evening in Council Chambers at City Hall, 6911 No. 3 Road. Meetings begin at 7:00 p.m. The schedule and agendas are posted on the City’s website at www.richmond.ca/cityhall/ council/agendas/about. The City of Richmond works in partnership with other levels of government and the citizens of Richmond. Government services in Richmond are provided by local, regional, provincial and federal government agencies. Information regarding the areas of their responsibility can be found at: Government of Canada 1-800-622-6232 www.canada.gc.ca Government of British Columbia 604-660-2421 www.gov.bc.ca Metro Vancouver 604-432-6200 www.metrovancouver.org City of Richmond 604-276-4000 www.richmond.ca

City of Richmond - A Guide for Newcomers

Civic Elections and Voting

A local government election is held every three years. This election determines the next Mayor and eight Councillors for the City of Richmond, as well as seven School Trustees for the Richmond Board of Education. If you have questions regarding local elections, call the City Clerk’s Office at 604-276-4007 or email [emailprotected].

City Departments and Service Groups Richmond’s Chief Administrative Officer oversees the following City departments: • Business and Financial Services • Community Services • Engineering and Public Works • Parks and Recreation • Planning and Development • Project Development and Facilities Services • Law and Community Safety • Corporate Services Within each of these areas are smaller divisions that all contribute to the well-being and growth of the City of Richmond. For more information about these departments, visit www.richmond.ca/cityhall/overview and click on “City Departments.”

Revenues and Expenditures

All of Richmond’s spending is governed by a “Five Year Financial Plan” which complies with the Local Government Act and must be passed by City Council. To view the Financial Plan, visit www.richmond.ca/ cityhall/finance/reporting/fiveyear. The City of Richmond has one of the lowest residential property tax rates in the Lower Mainland. Richmond residents pay a low tax rate due to the continued commitment of City Council and Administration and its focus on fiscal responsibility. This allows for effective management of expenditures while providing high quality services for residents.

Civic Participation and Involvement

The more time you spend in this beautiful city, the more familiar and impressed you will become. Opportunities to volunteer within the city and within the civic government will arise, and you will begin to understand why so many people choose to give their time and energy to help ensure our City runs smoothly. Be a volunteer – it’s a great way to make new friends and helps make your community better for everyone! Through Council appointments, there are many opportunities to participate in local government by serving on various boards, commissions and official City advisory committees created to address specific areas of civic concern. All vacancies for volunteering with these committees are advertised in the local Richmond newspapers. Application forms can be found online or at City Hall. For a list of committees and application forms, visit www.richmond.ca/cityhall/ council/boards/advisory.

City of Richmond’s Community Partners

The City of Richmond works closely with Community Association partners to deliver the best services possible and to run its community facilities. These partners are often looking for new volunteers to get involved. The City provides funding for the operation, maintenance and staff of these community facilities, while Community Associations plan and fund the programs and services.

Richmond Art Gallery Association 604-247-8300 Richmond Fitness and Wellness Association 604-718-8004 Richmond Gateway Theatre Society 604-270-6500 Richmond Museum Society 604-247-8300 Richmond Nature Park Society 604-718-6188 Sea Island Community Association 604-718-8000 South Arm Community Association 604-718-8060 Steveston Community Society 604-718-8080 Steveston Historical Society 604-271-6868 Thompson Community Association 604-718-8422 West Richmond Community Association 604-718-8400 Additional contact information, details and location maps for all these facilities are available on the City website at www.richmond.ca/parksrec/about/partners.

Community Partners/Associations Britannia Heritage Shipyard Society 604-718-8050 City Centre Community Association 604-233-8910 East Richmond Community Association 604-233-8399 Hamilton Community Association 604-718-8055 London Heritage Farm Society 604-271-5220 Minoru Seniors Society 604-718-8450 Richmond Aquatic Services Board 604-448-5353 Richmond Arenas Community Association 604-448-5366

City of Richmond - A Guide for Newcomers

Richmond Favourites

Tourism Richmond can advise you on the best places to visit in the city and can provide a lot of information, including brochures and maps. Tourism Richmond operates the Visitor Centre located on the east side of Highway 99 just after the George Massey Tunnel, approximately 30 minutes north of the US/Canada border. They also operate the seasonal Visitor Centre in Steveston on the corner of Moncton Street and ThirdAvenue. For more information, call 604-271-8280 or visit www.tourismrichmond.com. Following are just a few of the many popular places that make Richmond a great place to live, and some favourite spots you may want to visit and enjoy: • The City of Richmond’s Britannia Heritage Shipyard was originally a fish cannery located in Steveston on the Fraser River. The buildings help tell stories of the Chinese, European, First Nations and Japanese residents and workers who were a part of the Britannia Cannery and Shipyard. Britannia is located on Railway Avenue, with their site office at 5180 Westwater Drive. • The Government of Canada’s Gulf of Georgia Cannery is at 12138 Fourth Avenue in Steveston. There are displays and machinery that show how the cannery would have appeared in its operating days. Guided tours help visitors experience the salmon canning line and show some of the massive machinery which was used. • The City of Richmond’s London Heritage Farm is a 4.6 acre site on the south arm of the Fraser River, located at 6511 Dyke Road. The flower gardens, restored barn and old farm equipment give an idea of rural life in Richmond. There are herb and flower gardens, house tours and a gift shop, with jams, jellies and many hand-crafted items. • Steveston Village is an historic area with a traditional village feel. It is full of interesting and innovative activities to do in a small community. Visit www.steveston.bc.ca for detailed information.

City of Richmond - A Guide for Newcomers

• The Golden Village is the second largest Asian community in North America. There are many shopping malls, restaurants, hotels and shops – all within walking distance of each other. This village is an experience that boasts its Asian roots. The Golden Village’s approximate borders are Sea Island Way to the north, Garden City Road to the east, Alderbridge Way to the south and about 300 metres west of No. 3 Road. • Riverport Entertainment Park is at the corner of Steveston Highway and No. 6 Road. It is a sports complex with many entertainment facilities and recreational activities. • The City of Richmond’s Richmond Art Gallery, located at the Cultural Centre at 7700 Minoru Gate, prides itself in its exhibits of regional, national and international works of art. Guided tours are available. • The City of Richmond’s Richmond Museum, located at the Cultural Centre at 7700 Minoru Gate, is a public museum that has both temporary and permanent exhibits, with activities and special events for all. The Museum brings awareness to our multicultural past and present. • The City of Richmond’s Minoru Park is a 65 acre park located north of Granville Avenue, between Minoru Boulevard and Gilbert Road. The park features a lake with paths and trails and extensive public sports and recreation areas. • The City of Richmond’s Garry Point Park is an ocean front park that has excellent walking trails and spectacular views of the Fraser River and the Gulf Islands. The park is located at the southwest corner of Richmond between Chatham and Moncton Street on 7th Avenue in Steveston. • The City of Richmond’s Garden City Community Park is located at 6620 Garden City Road, on the northeast corner of Granville Avenue and Garden City Road. It is a small but beautiful park with an area featuring trees from around the Pacific Rim. It has a tree lined walking circuit that is connected to the City’s extensive system of walking trails. • The award-winning Terra Nova Natural Area and Rural Park, forming almost 100 acres together in the Thompson area, features a demonstration garden, restored habitat and viewing platforms, several heritage buildings, trails and stupendous views of the Sturgeon Banks and North Shore mountains.

• The gem of the Vancouver 2010 Olympic Winter Games and a stunning architectural icon is the Richmond Olympic Oval, which officially opened in December 2008. After serving as the speed skating venue of the 2010 Winter Games, the Oval is now a centre of excellence for sports and wellness. The multi-use facility brings together summer and winter sports, with room for two Olympic-sized ice sheets, eight basketball courts, and an indoor 200metre track. The Spirit Plaza on the waterfront side of the Oval offers a public gathering and celebration site of its own.

City of Richmond - A Guide for Newcomers

The Future of Richmond

Over the past several decades, the City of Richmond has grown into a dynamic and cosmopolitan international centre, with Richmond’s City Centre being one of the fastest growing neighborhoods in the region. Almost 200,000 Richmond residents enjoy the unique mix of residential and commercial property, outstanding natural beauty, agricultural lands and industrial parks. Much of the recent population growth has been from Asian immigrants, who now represent approximately one third of Richmond residents. These newcomers have contributed significantly to the growth of the small business and retail sectors and have added to the diversity and vibrancy of the City of Richmond. Richmond’s economy supports over 125,000 jobs in various sectors and this number is growing. Employment opportunities continue to evolve in technology (green technologies, life sciences and information technology), transportation and logistics, aerospace and aviation, value-added manufacturing, services, retail, tourism and agriculture. In recent years, Richmond has emerged as a leading technology centre. Through careful planning and balancing economic well-being with environmental health, the City is dedicated to ensuring Richmond remains a healthy, sustainable, safe and enriched community, with an innovative and prosperous economy for current and future generations. The creation of neighborhood strategies around concepts such as transit-oriented development and the arrival of the Canada Line rapid transit system in Richmond has drawn both new residents and businesses into the community, supporting the expected population growth in the City Centre. Richmond is a welcoming and inclusive community where culture, heritage, arts, business, sports, recreation and wellness all come together and play an integral role in defining our city. This special combination, along with the City’s active livability, has attracted tens of thousands of newcomers from around the globe.

World Renowned

Richmond’s visibility on the global stage is increasing exponentially. The City hosted the world during the 2010 Olympic Winter Games, where the iconic Richmond Olympic Oval was home to the long track speed skating competition. The premier venue for the Games, the Olympic Oval is now a multi-purpose facility on a prominent waterfront site. It provides space for summer and winter sports, recreation, culture, business and the environment— all brought together in one pristine location. The Richmond Olympic Oval is at the centre of a new urban waterfront that will feature a mix of residential and commercial development, public amenities and natural attractions, designed to make it a destination neighbourhood. The 2010 Games marked the beginning of a new era for Richmond as it strives to be a leader in local government service delivery and management. The City of Richmond’s commitment to excellence is illustrated by the large number of provincial, national and international awards it receives. To ensure Richmond remains an outstanding community with quality services to its residents, the City invests heavily in expanding and renewing civic infrastructure such as community centres and fire halls. Millions of dollars are invested in various long-term park, recreation, transportation, water, sewer, drainage and flood protection projects. While providing for today’s needs, the City also keeps a firm eye on the future. Substantial research and community dialogue was completed on the Official Community Plan Update (to 2041), and work has begun on a 10-Year Social Planning Strategy. In addition, City Council has approved a number of new sustainability framework documents. This includes a Corporate Sustainability Policy, Strategic Energy Program and Strategic Climate Change Program, which outlines aggressive targets for reducing the city’s greenhouse gas emissions.

City of Richmond - A Guide for Newcomers

The greatest strength and asset Richmond has is its people. A comprehensive study released late in 2010 shows Richmond residents feel a strong connection to their city. This connection is seen in the growing number of people, especially youth and employees of Richmond companies, who volunteer daily. The City of Richmond’s future is bright. Together with the community and other partners, the City continues to enhance Richmond as a great place for investing, working, living, learning and playing while constantly moving forward to develop a world class city.

City of Richmond - A Guide for Newcomers

Telephone Reference Guide

For more information on City of Richmond services, visit www.richmond.ca. Richmond City Hall 6911 No. 3 Road Richmond, BC V6Y 2C1............................................................................................................................604-276-4000 Telephone Device for the Deaf....................................................................................................................604-276-4311 City Works Yard 5599 Lynas Lane Richmond, BC V7C 5B2............................................................................................................................604-270-8721 Public Works Public Works 24 Hour Emergency Dispatch...............................................................................................604-270-8721 Public Works Non-Emergency Service Centre Line....................................................................................604-244-1262 Road Hazards 24 Hour Emergency Line.....................................................................................................604-270-8721 Snow Removal.............................................................................................................................................604-270-8721 Community Safety Services Police, Fire, Ambulance................................................................................................................................................911 Non-Emergency Richmond RCMP..............................................................................................................604-278-1212 Non-Emergency Richmond Fire-Rescue ....................................................................................................604-278-5131 Steveston Community Police Station..........................................................................................................604-713-2323 South Arm Community Police Station.........................................................................................................604-713-2300 Richmond Block Watch ..............................................................................................................................604-207-4790 Citizens’ Crime Watch.................................................................................................................................604-264-3588 City of Richmond Emergency Programs ....................................................................................................604-233-3333 Parks, Recreation & Culture Parks.............................................................................................................................................................604-244-1208 Recreation and Cultural Services.................................................................................................................604-276-4300 Diversity Services..............................................................................................................604-276-4390 / 604-276-4391 Recreation Fee Subsidy Program and Recreation Access Cards................................................................ 604-247-4909 Youth Services............................................................................................................................................ 604-276-4110 West Richmond Pitch and Putt Golf Course............................................................................................... 604-204-7888 For community centres and facilities, see the Parks, Recreation and Cultural Services section of this guide. Library Brighouse (Main) Branch............................................................................................................................604-231-6422 Ironwood Branch.........................................................................................................................................604-231-6468 Steveston Branch.........................................................................................................................................604-274-2012 Cambie Branch.............................................................................................................................................604-273-2223 Schools Richmond School District............................................................................................................................604-668-6000 Settlement Workers in Schools (SWIS).......................................................................................................604-668-6596 Richmond Continuing Education.................................................................................................................604-668-6123 English Language Services for Adults.........................................................................................................778-297-7090 For listings of Schools, see Richmond Yellow and White telephone pages. For Post-Secondary School listings, see the Schools and Education section in this guide. City Services Garbage or Recycling Inquiries ..................................................................................................................604-276-4010 Parking Ticket Payment...............................................................................................................................604-276-4280

City of Richmond - A Guide for Newcomers

Property Taxes/Utility Rates........................................................................................................................604-276-4145 Land Use Zoning Inquiry Line....................................................................................................................604-276-4017 Building Permit Line....................................................................................................................................604-276-4285 Building Inspection Inquiries.......................................................................................................................604-276-4118 Health Services Richmond Hospital .....................................................................................................................................604-278-9711 Non-Emergency Health Information Line ...................................................................................................................811 Vancouver Coastal Health............................................................................................................................604-244-5537 Richmond Public Health..............................................................................................................................604-233-3150 Continuing Health Services.........................................................................................................................604-278-3361 Health Protection.........................................................................................................................................604-233-3147 Medical Services Plan (MSP) .....................................................................................................................604-683-7151 Immigrant Support and Advice Services CHIMO .......................................................................................................................................................604-279-7077 Richmond Multicultural Community Services (RMCS).............................................................................604-279-7160 SUCCESS ...................................................................................................................................................604-279-7180 Immigrant Services Society of BC..............................................................................................................604-233-7077 Community Airport Newcomers Network (CANN) ...................................................................................604-270-0007 Community Services And Support Information And Referral Services Volunteer Richmond Information Services .................................................................................................604-279-7020 Richmond Children First.............................................................................................................................604-241-4035 Richmond Centre for Disability (RCD).......................................................................................................604-232-2404 This is a not a complete listing. Advice on where to get more information is contained in the Community Services and Support section of this guide. Housing BC Residential Tenancy Office....................................................................................................................604-660-1020 BC Housing..................................................................................................................................................604-433-2218 Tenants Resource Advisory Centre .............................................................................................................604-255-0546 Metro Vancouver Housing Corporation.......................................................................................................604-432-6300 Employment Services Service Canada Centre............................................................................................................................. 1-800-206-7218 Skills Connect .............................................................................................................................................604-575-3800 Richmond Employment Resource Centre (RERC) .....................................................................................604-244-9262 BC Ministry of Social Development Employment and Income Assistance................................................604-660-9284 BC Human Rights Coalition ....................................................................................... 604-689-8474 or 1-888-214-1090 Transportation TransLink Customer Information................................................................................................................604-953-3333 HandyDART – Wheelchair Accessible Transportation...............................................................................604-279-7090 BC Ferries................................................................................................................................................ 1-888-223-3779 Crisis Services CHIMO........................................................................................................................................................604-279-7077 BC Helpline for Children (Reporting Child Abuse).......................................................(no area code needed) 310-1234 Victim’s Information Line (Reporting Family Violence)........................................................................ 1-800-563-0808 Kids Help Phone..................................................................................................................................... 1-800-668-6868 Richmond Addiction Services .....................................................................................................................604-270-9220 Richmond Animal Protection Society (RAPS) ...........................................................................................604-275-2036

City of Richmond - A Guide for Newcomers

Driving ICBC Driver Testing and Vehicle Information ...........................................................................................604-661-2800 Government Government of Canada........................................................................................................................... 1-800-622-6232 Government of British Columbia.................................................................................................................604-660-2421 Government of British Columbia Child Care Subsidy Information........................................................ 1-888-338-6622 Metro Vancouver..........................................................................................................................................604-432-6200

City of Richmond - A Guide for Newcomers

Key Word Index A

Abuse 27 Accommodation 13 Addiction Services 11, 27 Adult 55+ Programs 21 Adult Education 23 Advisory committees 32 Ambulance 8 Animal Protection 26 Assisted Housing 13

Fire and Rescue Services 9 First Nations 25 Future of Richmond 35

Garbage and Recycling 28 Golf Courses/Pitch & Putt 19

Hazardous Waste 28 Healthcare 10 Home Renovations 29 Housing 13

Banking and Finance 17 BC Ferries 16 Block Watch 9 Building Permits 29

Kids Help Phone 27

Canada Line 15 Childcare 12 Childcare Resource and Referral Centre 12 City Government 31 Civic Elections 31 Civic Participation and Involvement 32 Colleges 22 Community Centres 19 Community Police Stations 8 Community Safety 8 Community Services Directory 26 Continuing Health Services 11 Crime Watch 9 Crisis Services 25, 27 Cultural Facilities 19 Cycling 14

Daycare 12 Disability Services 15, 27 Discrimination in the workplace 17 Diversity Services 21 Driving 15

Elementary schools 22 Emergency Programs 9 Emergency Services 8 Employment 16 English as a Second Language (ESL) 23 Essential City Services 28

Independent Schools 22 Interpretation Services 10

K L

Language Services 20, 23, 24, 25 Library 24

Medical Services Plan 10

Not for Profit 25

Parking Tickets 30 Parks 18, 30 Paying Taxes 17 Pay Parking 30 Police 8 Property Taxes 13 Public Transit 15

Recreation 18 Recreation Access Card 20 Recreation Fee Subsidy Program 20 Registering for Activities 20 Rental Housing 13 Reporting Child Abuse 27 Richmond Public Health 11 Richmond History 6 Richmond Hospital 10 Richmond Intercultural Advisory Committee v Richmond Oval 34

City of Richmond - A Guide for Newcomers

Schools and Education 22 Seniors services 21 SIN number 16 Street Sweeping 30 Subsidized Housing 13

Trail Rules 15 Translation Services 10 Translink 15 Transportation for people with disabilities 15

Universities 22

Volunteer Richmond Information Services 26

Walking Trails 15

Youth Services 21

City of Richmond - A Guide for Newcomers

City of Richmond 6911 No. 3 Road, Richmond, BC V6Y 2C1 Telephone: 604-276-4000 www.richmond.ca

Printing of this publication was made possible in part by:

[PDF] WELCOME TO THE CITY OF RICHMOND A Guide for Newcomers - Free Download PDF (2024)

References