The Home Depot Intown (richmond) Store in Richmond, VA 23230 (2024)

Great customer service

I interacted with four different employees during my visit and each one was knowledgeable, helpful, and very friendly. It was a very pleasant experience! I bought several pieces of wood which required cutting, and that process went very well. Even though I had some difficulty returning an item to to network trouble on the store's end, I enjoyed my time at this store and look forward to returning.

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GREAT store experience

Went in HD to look at battery powered lawn mowers and was helped by "Dan the Man". Very knowledgeable and helpful in all regards. Ryobi rep was also available for advice in selection. No pressure, just great help. Loaded my cart with the lawnmower and next in line was Laura at check-out. Another friendly, helpful staff member with a great smile. Couldn't have been a more pleasant shopping experience!

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Excellent assistance!

I went in to Home Depot to get the supplies I needed to decorate my daughter’s nursery and renovate my 5 year old’s room. From the time I started shopping up until the time I left, Calandra Seay, the store’s manager, ensured that all of my needs were taken care of! She paid specific attention to me in every department I needed help in and she was such a joy to me. I don’t usually visit this location because it is out of the way of my home, but I would come back just because the help that I received was phenomenal. The man that mixed my paint for me was spectacular as well! The staff here truly make the visit easy to come in and get exactly what you are looking for!

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Has stock that I want and great customer service!

I buy tools often and mostly find the tools in stock at this store. They have knowledgeable staff here and many are available to help when needed.

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Super shopping experience

Michael, appliance department, was friendly and very knowledgeable about products in the department. Great shopping experience. Can't wait to get my dishwasher tomorrow.

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Tyler went ABOVE AND BEYOND to help me!

Tyler helped me select an orbital sander for my plaster walls. I had BOATLOADS of questions due to my lack of experience. No worries! Tyler was very kind and patient!

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Purchased; but NOT in the store!

I am so angry that I went to this store; paid for my item; and when my contractor goes there to pick it up - it is not there!!! To make matters worse, the store staff didn't even care. They told me to drive to Short Pump and purchase again. SO ANGRY right now!

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Amazing customer service experience

I had a lot of items to purchase with an in store only coupon and the customer service employee was great. He looked them all up and helped us with everything we needed. He was happy and delightful

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Good experience buying an oven

I had a great experience buying a wall oven at Home Depot, because of great customer service and clear information about my purchase. I haven't received it yet, but the transaction of buying it was painless and great.

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Good customer service

I only like to visit Home Depot at night because it’s normally extremely busy during the work day. Lanette was great, she helped me and fiancé and made our checkout seamless.

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