Job summary
The role of an Enhanced Porter is to work as part of a team to provide safe, competent and comprehensive support to all wards, departments and users of the service. Porters are responsible for transporting medical equipment, goods, pharmacy products, blood products and medical gases.
As a Porter the main part of the role is to undertake patient movement in a safe, dignified way to a national agreed response time, all tasks have a set priority and should be responded to within the agreed time frame.
As Porters we undertake the role of Security within the hospital, which includes locks, unlocks and area patrols to ensure everything is in order.
The post holder will be part of the violence and aggression team, as part of the team along with clinical colleagues to implement safeholding techniques from de-escalation to restraint.Gloucestershire Managed Services offer many opportunities for education and progression
The successful candidate will be required to complete a 7-9 day SIA course all paid for by Gloucestershire Managed Services unless you already hold a license.
Please note this job will attract GMS Terms and Conditions of Service (TCS) not Agenda for Change as stated.
Please see attached TCS for reference
Main duties of the job
Main Duties:
To move patients from the ward to the required destination in a safe, efficient manner, ensuring their dignity, wellbeing and safety is always maintained.
Timely transportation of patient notes and X-rays to and from medical records ensuring patient confidentiality is maintained at all times.
To observe at all times Trust and Departmental Health & Safety Policies and Procedures, to ensure the safety and security of patients, staff and visitors.
Working asd part of a team to provide safe, competent and comprehensive support to all wards, departments and users of the service.
To ensure deceased patients, both adult and paediatric, transferred by ambulance or undertakers are transferred with dignity and privacy and that their property is checked and logged efficiently and according to Trust
Policies and Procedures
To respond to emergency calls and medical incidents such as CPR, Lockdown, Fire Safety Procedures and site
We are seeking an individual with good interpersonal skills which include but are not limited to empathy, active listening, emotional intelligence and clear communication skills. The individual will be required to work as part of a team to provide a service to the hospital.
As a Porter we work alongside other services such as:
Domestic Services
Estates
Catering
Switchboard
CSSD
Linen Services
Waste Management
Grounds
Medical Engineering
Procurement
We collaborate in different ways with many of the different services above
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Date posted
15 May 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,710 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
318-24-GMS12610
Job locations
Trustwide
Gloucestershire
GL1 3NN
Job description
Job responsibilities
Policies and Procedures
To respond to emergency calls and medical incidents such as CPR, Lockdown, Fire Safety and site.
Transport bagged dirty linen and waste to the appropriate collection area regularly, adhering to Trust Health & Safety Regulations
To transport any goods, including equipment, medical records, specimens, pharmacy and pathology supplies to or from the ward as requested in a safe, efficient manner and be responsible for the security of such goods.
Taking responsibility for delivery of drugs, including controlled drugs, signing for controlled drugs, and delivery to Ward/Department relinquishing the Porter from responsibility upon arrival. Responsible for signing for medicines and controlled drugs.
As instructed by clinical staff, change medical gas cylinders, predominantly oxygen. Follow departmental procedures/guidance being mindful of the explosive/pressurised nature of medical gas cylinders. Report any concerns relating to the cylinder bottles and ensure safe, and secure storage of stock at all times
Support GMS facilities management team to deliver the key performance indicators for Portering and security service, thus ensuring compliance with the GHT contract.
Occasionally, you may be required to cross work within other departments across the GMS portfolio of services to undertake duties as requested by the senior nurse that can be considered appropriate by your Line Manager (such requests to be recorded for Line Manager). This work will be undertaken under the direct supervision of other qualified/experienced staff.
Work as part of a team to provide safe, competent, and comprehensive support to all wards, departments and users of the service, carrying out weekly health and safety checks as per department work plan.
The post holder will be available for Portering/GMS duties in the event of a major incident or in times of need and the post holder will be expected to adapt day to day routines to deal with unexpected situations.
Ability to use own judgement for similar circ*mstances where often there are different outcomes within similar parameters.
Understand safeguarding of children and safeguarding of vulnerable adults.Have basic knowledge of Health & Safety, including COSHH. To have completed a lifting and manual handling course and be experienced in the application of different techniques. Transporting dangerous substances, ensuring that COSHH Regulations are observed and security4 is maintained.
The post holder will follow standard operating policies and procedures of work however they are expected to work for the majority of the shift unsupervised and use their initiative and make decisions regarding prioritising their own workload to deliver the role effectively. Making minor operational decisions about workload and adapt routines to accommodate the needs of the service whilst keeping the Portering coordinator informed.
Recognise, assess, and reduce risk in conflict situations, this might include during emergency procedures e.g., for lockdown, missing person. Follow safe working practices in the prevention of violence and aggression to defuse and de-escalate behaviours that represent risks to safety. Ensuring awareness of all respective risk assessments, and compliance with all associated escalation requirements. Liaising with external organisations during or after a security incident either providing or receiving information.
To comply with all Trust Policies, Procedures, and Initiatives. Contributing to quality initiatives and commenting on proposals for changes in working practices.
To accurately complete basic departmental documentation to meet requirements of Health & Safety and Financial controls. Completion of Datix, records and of weekly/monthly timesheet or clock card
Responsible for accessing and securing storage (stock) out of normal business hours and in times of need.
Responsible for personal equipment used within the department: Radios, bleeps, and when transporting equipment be responsible for its safe delivery. Ensuring the correct use and care of equipment, reporting any damage, malfunction, or maintenance requirements to a supervisor
Job description
Job responsibilities
Policies and Procedures
To respond to emergency calls and medical incidents such as CPR, Lockdown, Fire Safety and site.
Transport bagged dirty linen and waste to the appropriate collection area regularly, adhering to Trust Health & Safety Regulations
To transport any goods, including equipment, medical records, specimens, pharmacy and pathology supplies to or from the ward as requested in a safe, efficient manner and be responsible for the security of such goods.
Taking responsibility for delivery of drugs, including controlled drugs, signing for controlled drugs, and delivery to Ward/Department relinquishing the Porter from responsibility upon arrival. Responsible for signing for medicines and controlled drugs.
As instructed by clinical staff, change medical gas cylinders, predominantly oxygen. Follow departmental procedures/guidance being mindful of the explosive/pressurised nature of medical gas cylinders. Report any concerns relating to the cylinder bottles and ensure safe, and secure storage of stock at all times
Support GMS facilities management team to deliver the key performance indicators for Portering and security service, thus ensuring compliance with the GHT contract.
Occasionally, you may be required to cross work within other departments across the GMS portfolio of services to undertake duties as requested by the senior nurse that can be considered appropriate by your Line Manager (such requests to be recorded for Line Manager). This work will be undertaken under the direct supervision of other qualified/experienced staff.
Work as part of a team to provide safe, competent, and comprehensive support to all wards, departments and users of the service, carrying out weekly health and safety checks as per department work plan.
The post holder will be available for Portering/GMS duties in the event of a major incident or in times of need and the post holder will be expected to adapt day to day routines to deal with unexpected situations.
Ability to use own judgement for similar circ*mstances where often there are different outcomes within similar parameters.
Understand safeguarding of children and safeguarding of vulnerable adults.Have basic knowledge of Health & Safety, including COSHH. To have completed a lifting and manual handling course and be experienced in the application of different techniques. Transporting dangerous substances, ensuring that COSHH Regulations are observed and security4 is maintained.
The post holder will follow standard operating policies and procedures of work however they are expected to work for the majority of the shift unsupervised and use their initiative and make decisions regarding prioritising their own workload to deliver the role effectively. Making minor operational decisions about workload and adapt routines to accommodate the needs of the service whilst keeping the Portering coordinator informed.
Recognise, assess, and reduce risk in conflict situations, this might include during emergency procedures e.g., for lockdown, missing person. Follow safe working practices in the prevention of violence and aggression to defuse and de-escalate behaviours that represent risks to safety. Ensuring awareness of all respective risk assessments, and compliance with all associated escalation requirements. Liaising with external organisations during or after a security incident either providing or receiving information.
To comply with all Trust Policies, Procedures, and Initiatives. Contributing to quality initiatives and commenting on proposals for changes in working practices.
To accurately complete basic departmental documentation to meet requirements of Health & Safety and Financial controls. Completion of Datix, records and of weekly/monthly timesheet or clock card
Responsible for accessing and securing storage (stock) out of normal business hours and in times of need.
Responsible for personal equipment used within the department: Radios, bleeps, and when transporting equipment be responsible for its safe delivery. Ensuring the correct use and care of equipment, reporting any damage, malfunction, or maintenance requirements to a supervisor
Person Specification
Qualifications
Essential
- Working as a Security Officer with private security industry (L2)
- Hold an SIA Licence to Practice.
- Literate in both verbal and written English language to GCSE Level
Desirable
- NVQ and competence-based qualifications Healthcare Support Services (L2)
Experience
Essential
- Have good customer service skills with previous experience of working in a customer focused environment
- To have previous security experience
- Worked as part of a team
- Understanding and knowledge of the law relating to security
- Have the ability to remain calm and think during an emergency response
- Have the ability to prioritise own workload and multi-task and remain calm and professional whilst under pressure.
Desirable
- To have previous porter experience
- Previous experience of working nights
- Experience in working within a Health Care environment
- Experience of working with medical gases
Skills
Essential
- A professional telephone manner and excellent written and verbal communication skills.
- Work with the minimum of Supervision
- Ability to gain co-operation from NHS Staff at various levels.
- Ability to develop own skills and knowledge.
- Have the skill to recognise, assess and reduce the risk in conflict situations
- Organisational Skills
Desirable
- Health & Safety, including COSHH
- Understanding of Infection Control Procedures
Person Specification
Qualifications
Essential
- Working as a Security Officer with private security industry (L2)
- Hold an SIA Licence to Practice.
- Literate in both verbal and written English language to GCSE Level
Desirable
- NVQ and competence-based qualifications Healthcare Support Services (L2)
Experience
Essential
- Have good customer service skills with previous experience of working in a customer focused environment
- To have previous security experience
- Worked as part of a team
- Understanding and knowledge of the law relating to security
- Have the ability to remain calm and think during an emergency response
- Have the ability to prioritise own workload and multi-task and remain calm and professional whilst under pressure.
Desirable
- To have previous porter experience
- Previous experience of working nights
- Experience in working within a Health Care environment
- Experience of working with medical gases
Skills
Essential
- A professional telephone manner and excellent written and verbal communication skills.
- Work with the minimum of Supervision
- Ability to gain co-operation from NHS Staff at various levels.
- Ability to develop own skills and knowledge.
- Have the skill to recognise, assess and reduce the risk in conflict situations
- Organisational Skills
Desirable
- Health & Safety, including COSHH
- Understanding of Infection Control Procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Gloucestershire Managed Services
Address
Trustwide
Gloucestershire
GL1 3NN
Employer's website
https://www.gloshospitals.nhs.uk/gloucestershire-managed-services/ (Opens in a new tab)
Employer details
Employer name
Gloucestershire Managed Services
Address
Trustwide
Gloucestershire
GL1 3NN
Employer's website
https://www.gloshospitals.nhs.uk/gloucestershire-managed-services/ (Opens in a new tab)
