Our branches | Santander UK (2024)

FAQs

How do I know if a Santander message is real? ›

Any text message with links that ask you to update your banking details or log on to your account will be fake. The text message may even appear in a thread of previous genuine messages from Santander, such as previously sent OTP numbers.

Online Banking

Our services are available as normal.

I am highly interested in the potential opportunity to work at Santander Bank because of its reputation as a leading financial institution and its commitment to providing exceptional customer service. I am impressed by the bank's strong values and dedication to creating a positive impact in the community.

We block access to the app from these devices as an additional security measure, to help keep your details and your accounts safe. If your device is jailbroken or rooted, you'll need to use Mobile Banking on a different device or restore your phone to your factory settings.

out of your account

we've completed our investigation. We have 15 days to resolve these complaints. take longer than 15 days to investigate your complaint, however, we'll resolve all payment complaints within 35 days.

Our Mobile and Online Banking Commitment gives you a peace of mind guarantee that we'll refund money taken from your account as a result of fraud.

Before you reach out, independently verify the contact information via your bank's website yourself. Be on the lookout for red flags such as strange formatting, typos, incorrect grammar or spelling and other unprofessional mistakes.

Automated phone call

If you don't recognise a transaction you'll be transferred to a member of our security team who'll be able to help you. If we can't reach you, we may leave a voicemail letting you know we called.

The key risks Santander UK is exposed to are Credit (Retail, Corporate & Commercial, Wholesale), Market (Traded and Non-Traded), Operational, Pension Obligation, Concentration, Residual Value, Liquidity, Asset Backed Funding (including Encumbrance), Reputational and Business Strategic.

It's down to more and more customers using online banking and apps rather than visiting the high street – a trend we've seen over the last few years from many other banks. Apparently branches are disappearing at a rate of 50 every month. That's huge! It's understandable in many ways.

What happened with Santander? ›

What Happened at Santander Bank? On May 29, 2024, Santander Group filed a data breach notice with the Attorney General of Vermont after discovering that an unauthorized actor accessed and removed sensitive information from the company's IT network.

Santander is a company with large numbers: 211,141 employees, 166 million customers, 3.6 million shareholders and an active presence in thousands of communities worldwide. When you bring your experience to Santander, your actions –no matter how small– can have a positive impact on many people's lives.

The bank has circa 20,000 employees, 14 million active customers, 64 corporate business centres.

Sample Answer:

The banking industry is lucrative and plays an important role in our economy. It offers challenging roles and opportunities to develop skills and knowledge. The dynamic nature of the industry and its relevance in the economic scenario is why I want to pursue a career in the banking sector.

User reports indicate no current problems at Santander UK

Santander offers current accounts, savings, investments, loans, credit cards and other financial products. Clients can access their Santander accounts through online banking and mobile banking apps.

If you're locked out of your account or you can't log on to Online Banking, you can easily reset your details online. If you've forgotten your Personal ID, you'll need: your most recent debit or credit card, or. your account number and sort code, which you can find on your statements.

Please ensure you are using an up to date and fully supported browser to use Digital Banking. Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

We have no planned branch closures currently.

Who is protected? The FSCS protects customers including individuals, companies and small local authorities for up to £85,000 across accounts with us. This amount is for each customer, meaning two individual customers with a joint account have protection of £170,000.

Santander will investigate the report and, in some cases, refunds will be made; however, if you are refused a refund and believe that Santander should have acted to prevent the fraud, you can take the claim to the Financial Ombudsman Service (FOS) an independent Government-backed body responsible for resolving disputes ...

How can you tell a fake Santander email? ›

Being asked to enter personal data – We'll never ask for your Customer ID, PIN, customer reference or answers to personal security questions in an email. Our 'image and phrase' combination is missing – This is an extra way to tell if a Santander site you're taken to from an email is genuine.

If you've transferred money to someone because of a scam

Your bank or building society should reimburse you if it's registered with the Lending Standards Board under their Contingent Reimbursem*nt Model Code (CRM Code).

Can Someone Open a Credit Card or Bank Account in Your Name? Yes. Scammers can use your stolen information to open credit cards, bank accounts, or even take out loans in your name — leaving you to pick up the pieces and dispute the debts. In 2023 alone, scammers opened over 381,000 fraudulent credit card accounts [*].

Managing your alerts. If you don't have push notifications set up right now or don't want them, we'll send you alerts about your account through text messages. If you turn off push notifications, then your phone or device will automatically block any alerts that were due to be sent to you in the next 24 hours.

You can get texts, emails, or both to help you to manage your money, avoid charges, stay on top of your bills or make the most of interest. You'll be automatically registered to receive some account alerts to help you avoid fees, or to let you know about certain activity on your account.

Secure messages: When you log on you'll be able to view secure messages we have sent to you in the 'Help and Contact Us' tab. Change address and other personal details online: If you change address or other personal details, there's no need to go into branch or print off a form.